Privacy policy

This page explains what data the Qawafi Huthaifa Umrah & Ziyarah website collects and how we use and protect it.

Consultation and trip requests

When you request a consultation we collect your name and phone number, the service, consultant, day, time and type of consultation, and what you write in the notes about your destination, dates and number of travellers. We use them only to confirm the appointment and prepare your proposal. Our website forms never ask for passport or bank card numbers, so please don’t type them there.

Booking details

When you confirm a booking we ask for the travellers’ details as they appear in their passports through a secure channel, and share them only with airlines, hotels, service providers and embassies as far as your booking or visa file requires.

Payments

Payments are made by card, by bank transfer or at the office, and no card details are stored on this website.

Accounts and the message form

• Customer accounts: name, email address and password (stored encrypted).
• The contact form: your name, email address and message.

Cookies and browser storage

We use only the cookies needed for signing in and for protecting forms. Your browser keeps your choices on the “Plan your trip” page until you close the tab; none of this reaches us until you send a request. We use no tracking or advertising tools.

Retention and your rights

Consultation requests and contact messages are kept for twelve months and then deleted; booking records are kept as long as the law requires. You can ask for a copy of your data, its correction or its deletion at any time from the contact page, and we reply within thirty days.